Suspension of CHAS Participation for 10 Access Medical Clinics

1. The Ministry of Health (MOH) has served notices of suspension of the Community Health Assist Scheme (CHAS) participation of 10 Access Medical clinics. Their suspension from the scheme will take effect from 23 October 2018.

2. The clinics are: Access (Bedok South), Access (Circuit Road), Access (East Coast), Access (Kim Keat), Access (Marine Terrace), Access (Toa Payoh), Access (Whampoa), Access (Jurong West), Access (Redhill Close), Access (Bukit Batok). (Please refer to the Annex for the addresses of these clinics.)

3. Audits by MOH on the CHAS claims made by these clinics have revealed severe non-compliances. These clinics had over a period of time variously made numerous non-compliant CHAS claims such as claims for patient visits or chronic conditions with no relevant supporting documentation.

4. MOH takes a serious view of errant practices in making CHAS claims. We have referred this case to the Police, and will also be referring specific doctors involved to the Singapore Medical Council for further investigation.

5. Once suspended, these clinics can continue to provide medical treatment, but the treatment they provide will not be covered by CHAS subsidies. Patients in the affected areas may refer to the CHAS website (www.CHAS.sg) for alternative CHAS clinics in the vicinity.

6. Associate Professor Benjamin Ong, Director of Medical Services, said, “MOH closely monitors claims submitted by clinics, and will not hesitate to take action where there are cases of significant non-compliance. In line with the Singapore Medical Council’s Ethical Code and Ethical Guidelines, doctors cannot abuse the doctor-patient relationship for personal gain. We remind all doctors to act in the best interest of the patient and uphold the highest standards of professionalism. The majority of CHAS clinics comply with the guidelines, and we value their support in helping to make care in the community more affordable and accessible for Singaporeans.”

7. MOH encourages CHAS patients to actively engage their doctors and dentists if they have any queries on their bills. If they come across any suspicious or unusual CHAS claims made for them, they can contact MOH (1800-225-4122).

Background on CHAS

8. Introduced in 2012, CHAS provides subsidies for medical and dental care to Singapore Citizens from lower- to middle-income households, as well as all Pioneer Generation members, at participating General Practitioner (GP) and dental clinics. Today, about 1.3 million Singaporeans have a CHAS or PG card, and they can receive subsidised care at about 1000 GP and 700 dental CHAS clinics islandwide.

9. CHAS and Pioneer Generation cardholders who wish to check the CHAS subsidies that clinics have claimed for them may do so by logging in to the “MY CHAS” module on the CHAS website (www.chas.sg) or by calling the CHAS hotline (1800-275-2427).

MINISTRY OF HEALTH
8 OCTOBER 2018

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ANNEX

Clinics’ Registered Addresses

Access Medical Bedok South
59 New Upper Changi Rd
#01-1268
Singapore 461059

Access Medical Bukit Batok
Blk 164 Bukit Batok Street 11
#01-152
Singapore 650164

Access Medical Circuit Road
Blk 88 Circuit Road
#01-965
Singapore 370088

Access Medical East Coast
Blk 18 Bedok South Road
#01-69
Singapore 460018

Access Medical Jurong West
Blk 463 Jurong West Street 41
#01-564
Singapore 640463

Access Medical Kim Keat
19 Lorong 7 Toa Payoh
#01-272 
Singapore 310019

Access Medical Marine Terrace
Blk 58 Marine Terrace
#01-61 
Singapore 440058

Access Medical Redhill Close
Blk 86 Redhill Close
#01-600
Singapore 150086

Access Medical Toa Payoh
66 Lorong 4 Toa Payoh
#01-315
Singapore 310066 

Access Medical Whampoa
87 Whampoa Drive 
#01-869
Singapore 320087