Emergency Monitoring and Response Service at HDB 2-room Flexi Flats for Seniors

NOTICE PAPER NO. 2113
NOTICE OF QUESTION FOR ORAL ANSWER
FOR THE SITTING OF PARLIAMENT ON 18 SEPTEMBER 2023

Name and Constituency of Member of Parliament
Mr Murali Pillai
MP for Bukit Batok SMC

Question No. 4845

To ask the Minister for Health (a) whether there is a system of regular audits done in relation to the responsiveness of the emergency monitoring and response service at HDB's 2-room flexi flats for seniors; (b) what steps are being taken to ensure the reliability of this service; and (c) whether the service may be upgraded to the level for that in community care apartments.

Answer

1     We understand that the member has encountered a case where an elderly resident sounded the alarm at night, but the response from the neighbours only came an hour later. We are reviewing the response mechanism. Proper maintenance of hardware and prompt response will likely require various parties such as HDB, Town Councils, AIC, AACs, respondents (Police, SCDF, CISCO) and neighbours to come together.