Safety, quality and value in healthcare

Together with healthcare institutions, professionals and patients, MOH is committed to safeguard and enhance patient safety, drive a culture of continuous quality improvement, and promote value-driven care across the healthcare system. MOH performs this role by cultivating a supportive environment that creates learning opportunities to enhance patient safety, quality improvement and value driven care in our healthcare institutions, and grounded in the best available scientific evidence and methodologies.

MOH’s key approaches to fulfill this role are as follows:

• Promoting an aspirational goal of zero avoidable patient harm in our healthcare institutions by adopting the principles of High Reliability. This means that healthcare institutions should aspire to consistently perform tasks correctly and safely ensuring smooth operations and delivering desired patient outcomes even in challenging or complex situations.

• Creating national and institutional-level opportunities that encourages the establishment of collective quality improvement programmes aimed at tackling prevailing national areas of concern.

• Equipping healthcare providers with the essential data and providing national-level insights on the delivery of high-cost, high volume healthcare services so that more patients benefit from better care delivered at optimal cost by promoting a value-conscious culture.

• Creating national and institutional-level platforms to showcase best practices and lessons learned in patient safety incidents, quality improvement programmes and practices, and value-driven care initiatives.

• Establishing statutory regulations, experts/practitioner-driven guidelines and national strategies that ensures that healthcare providers operate in an environment that protects patients from avoidable harm and unnecessary medical interventions, or spur quality improvements.